Improving Customer Engagement

We help to create your customer success strategy bridging the gaps by encouraging & rewarding customer participation and enhancing the overall customer experience.

Improving Customer Engagement

  • Marketing 

    MHz helps define and refine the marketing automation strategy to deliver hyper-targeted and highly-relevant messaging to well crafted customer segmentation groups. We help companies manage their email databases provide guidance on opt-in preferences and multiple email create marketing tactics.

  • Customer
Journey MappingCustomer
    Journey Mapping

    We begin with mapping the customer digital journey and incorporating insights and analytics from website, SEO/SEM, social and legacy email. Then we provide strategic design, production and empowerment that deliver better customer engagement, and increase sales with seamless database integrations.

  • Customer Lifecycle
ManagementCustomer Lifecycle

    We build customer lifecycle management programs, customer preference centres, campaign landing pages, and manage email databases. We produce email programs with multiple segment models, consult on CASL compliancy, and deliver above industry benchmarks results.

  • MarTech Support
& ImplementationMarTech Support
    & Implementation

    We have certifications and partnerships with Act-on, Salesforce, and Adobe Campaign – enabling us to deliver and support the implementation and deployment of your marketing technology investment.

  • CRM, CMS & 3rd Party
Data IntegrationCRM, CMS & 3rd Party
    Data Integration

    We help guide marketing and IT to facilitate integrations with Salesforce, Hubspot, MS Dynamics, Sugar CRM, Zoho, e-com integration with Shopify, Magento, WooCommerce, and 3rd party integrations with BazaarVoice into CMS solutions like WordPress to deliver a closed-loop system.

  • Loyalty

    We build programs that will surprise and delight your customers using custom or 3rd party software that will integrate into your existing marketing program.

  • Direct

    Our workflow ensures quality, speed and results. Our process includes: planning, strategic development, creative exploration, copy writing, print production, mailing specifications/co-ordination, and measurement. We leverage dynamic content across print and digital mediums for greater relevance and success.

  • Data

    We provide specialized data analytics that include predictive modeling to help you with better decision-making.

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